Friday, 11 March 2016

Can anyone help?

I really am a technological dinosaur. Something happened on my desktop computer which caused my mother to uninstall the whole thing. I don't know what she did but I had to "realign" Google Chrome to a different version by right clicking its "Properties," and slavishly following the instructions of an online forum. But now I cannot use Windows Media Player and there doesn't seem to be a solution in any online forum for Microsoft that matches my problem. Every time I try to play a file (such as the audio file I uploaded earlier to-day), this message comes up.

If I click "yes," I am taken to the Windows website. If I click "no," nothing happens. I have tried downloading the Media Player from the Windows website but it still won't let me play audio downloads or CDs, and this same box comes up. I have followed the instructions given on the fora but none of them have worked. Does anyone more technically astute have any ideas about why it isn't working?


  1. Does this work? The solution might depend upon which version of Windows you are running.

    1. Click on "Start button -> All Programs -> Accessories". Right-click on "Command Prompt" and select "Run As Administrator". If you are prompted to enter password, enter the password and continue.

    2. Now provide following commands one by one:

    unregmp2.exe /updatewmpversion
    regsvr32 wmp.dll

  2. Try this:

  3. Thank you both for your suggestions. I have actually downloaded Windows 10 to replace the older version I was using. This has solved the problem, but now I have the inconvenience of getting used to the new version.